About Your Hotel
We want your stay to be safe, comfortable, and carefree. Below you’ll find useful information about our pool, beach, medical services, and safety guidelines – everything you need to make the most of your holiday.
Pool Information
Here are a few things to keep in mind when you use the pool area:
- A lifeguard/pool attendant will be on duty. Please follow their safety rules at all times.
- Babies must wear swimming diapers in the pools. Swimming diapers are available at our Mini Market.
- Check the safety rules and the depth of the pools before using them for the first time.
- Cups, bottles and any glasses are not permitted in the pool/sunbed area for security reasons.
- Do not use oversized toys, pool rafts and floats in the pools. When in doubt, please ask the lifeguard/pool attendant.
- Opening hours for the pool(s) are shown by the pool area.
- Reserving sunbeds with clothing/towels/etc is not allowed. Hotel staff will proceed every morning with removing all items from the sunbeds.
- The areas around the pools can be slippery.
- The pools are closed during the night for cleaning and safety reasons. Do not use the pools at this time.
- Pool & beach towels are only washed upon request to minimize water usage and negative impact on the environment.
- Please place the used towel in the basket in your bathroom, and we will change it. You can also pick up fresh towels from reception when you bring your old ones.
- Use of sunbeds is free for Ocean Beach Club guests.
Beach Information
Here are a few things to keep in mind when you are visiting the beach:
Remember that wave size and power can vary throughout the day, so always check the warning flags before going in the water.
- Always check the seabed before diving in and watch out for strong currents.
- An adult should go into the water first to test the type of seabed, depth of the water, etc before allowing children to go in.
- Drink plenty of water to prevent dehydration.
- Don't leave children unattended.
- Make sure that any inflatable swimming aids are in good condition and work properly.
- Respect the warning flags – a Red Flag means it’s too dangerous to go in the water.
- Test snorkels and masks in shallow water to check that they work.
- Take particular care on beaches away from the major tourist areas, where assistance is limited in case of an emergency.
- Top up your sun protection throughout the day. Salt water reduces the effectiveness of sunscreen.
- Watch out for boats, windsurfers, water-skiers, and others who may be near the shore.
Doctor & Pharmacy
We have an English-speaking doctor available at the resort upon request 24 hours. You will find the doctor’s office in Resort Service area. For medical help at all other times, please contact our Reception to book an apointment with the doctor. Remember to bring your insurance certificate and passport with you.
Pharmacy
The pharmacy is located 50 meters from the hotel down the hill.
If You Feel Sick - Dos & Don'ts
If you or your travel companions feel ill, follow these steps to prevent spreading the illness to others:
DOs
- Always wash your hands before entering the restaurants or bars-
- At the buffet, let someone in your party serve food.
- Contact the Reception about having food delivered if you are too ill to leave your room.
- If your bed linens or towels are soiled, please call housekeeping or reception immediately.
- Use separate toothbrushes, flannels, towels, etc to help prevent spreading the illness to travel partners or family.
- Always shower before using the pool.
- Notify the Reception or pool attendant immediately if a vomiting or diarrhea outbreak occurs in common areas or the pool.
- If your kids are ill, please withdraw them from kids’ club activities and inform the kids club staff.
- Report any illness to your tour operator’s representative immediately.
DON'Ts
- Don’t use the pool if you have diarrhea or have been vomiting – wait until you have been symptom-free for at least 48 hours.
- Don’t use public toilets if you’re still feeling ill – use the toilet in your room instead until you are symptom-free for at least 48 hours.
- Don’t let ill children attend children’s clubs or hotel events where they mix with other children.
